Home Terms and conditions

Italy Active Tours is a product of Timeaway di Travelwise Srl – located in Via Umberto Biancamano 23, IT-00185 Rome – VAT 08605681009 – Reg. 1105855 – holder of all trade, fiscal and legal relations and provider of the services.

By booking a tour, you acknowledge you have read, understood and agreed to all of the following terms and conditions:

1. Booking and payments

Reservations can be requested sending us an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and are subjected to availability. Reservations will anyway be considered as provisional until we have received a deposit of 25% of the amount due per person, payable either by credit card (VISA/MASTERCARD) or by bank transfer. Confirmation of your booking will be sent to you on receipt of the deposit.

The balance must be received by us within 30 days prior to the departure of the tour. When the booking is effected less than 30 days prior to the departure of the tour, the full amount is payable at the time of the booking. After the full payment of the tour, you will receive full details on itinerary and accommodation.
In failing to receive the full payment by the due date, we reserve the right to cancel the booking and retain the deposit.

2. Changes

Any change by your side must be sent in writing and involves no additional cost if received within 45 days prior to the departure of the tour.

Changes of tour or departure date by your side received by us less than 45 days prior to the departure of the tour will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in Paragraph 3.

Changes by your side of pre- or post- tour arrangements will be subject to the payment of any cost imposed by any of our suppliers.

We reserve the right at any time to change any of the facilities or services described (including transportation, accommodation or other arrangements) and to substitute them with alternative arrangements of comparable monetary value without compensation.

3. Cancellations

Any cancellation must be sent in writing and becomes effective on the date we receive the notification.

Applicable charges are as follows:

  • up to 45 days prior to the departure of the tour, we will refund the paid deposit deducted of an administration fee corresponding to 10% of the price of the tour;
  • from 44 to 30 days prior to the departure of the tour, we will keep the deposit paid – corresponding to 25% of the price of the tour – as cancellation penalty;
  • from 29 to 15 days prior to the departure of the tour, we will keep 50% of the monies paid as cancellation penalty;
  • from 14 days prior to the departure of the tour, we will keep 100% of the monies paid as cancellation penalty.

No refund is given on no-shows or unused portions of the tour.

No charge is applied in case the person prevented from travelling transfers the booking to another person.

We reserve the right to cancel the tour if the minimum number of participants necessary to operate it is not achieved 30 days prior to the departure or in case of "force majeure", meaning unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid (e.g. war or threat of war, riots, civil strife, terrorist activity, industrial disputes, epidemics or health risks, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers).

In case the tour is cancelled by us, you will have the choice of taking an alternative holiday or accepting the refund of all monies paid as full settlement. In no circumstance we are responsible for any additional expense you may have incurred in reference to the preparation of the trip (e.g. air tickets, clothing or equipment, medical expenses).

4. Accuracy

The information given in the website and in the brochure has been carefully checked and we believe that it is correct at the time of publication.

We reserve the right to make changes at any time, informing you, where they occur, before the booking contract is concluded. Any change to the published prices will be advised at the time of booking.

5. Health and fitness

Participants in our holidays are accepted on condition that they are physically and mentally fit and able to cope reasonably with the demands of the holiday without assistance from our tour leader or other party member. Any medical problem, disability, health or fitness concern which may affect your participation or others' in any activity must be declared upon reservation or before departure of the tour if arisen subsequently to the reservation. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline the reservation. Failure to disclosure of such problems may result in the exclusion from the tour and the loss of all monies paid.

6. Acceptance of risk

The nature of our tours involves potential risks and dangers. It is your own responsibility to acquaint yourself with all possible relevant travel information and the nature of the itinerary. Your decision to participate is made in light of consideration of this information and you assume all personal risks, releasing us from all liability in respect of your physical or mental injury, death, property loss or damage as a result of your participation on the tour or of the conduct of any supplier.

7. Insurance

Our prices include insurance covering medical expenses, personal assistance, repatriation, loss of luggage and personal effects, curtailment, personal liability, legal assistance, personal accident and death.

8. Privacy

We do not share, sell or distribute your personal data with any third parties.

Data are collected and treated only with a view to performing the requested tourist service, in compliance with the principles and the rules laid down in the Italian legislative decree no. 196/2003 on the protection of personal information and data.

We may contact you occasionally to inform you of updatings or new services we will be providing, or events or information we think will be of interest to you.
If you decide that you do not wish to receive information from us and want to be removed from our mailing list, please email us and let us know.

9. Photographs

We reserve the right to take - without compensation or advanced notice - photographs of you during our tours for advertising and promotional purposes in any media, allowing you the possibility to be removed at any time.

10. Complaints and arbitration

Any complaint should be communicated to our representative as soon as it arises. Failure to notify our representative at the time, providing us with an opportunity to rectify the cause of the complaint may result in your loss of any legal rights in respect of the particular matter. If the issue is not resolved, then the complaint should be made in writing to our address within 07 days by the end of your trip.

Any dispute is subject to the Italian law and to the exclusive jurisdiction of the courts of Rome.

Created by ElosTech Informatica
​Copyright Italy Active Tours © 2012. All Rights Reserved.